Refund & Return Policy

1.Our 3-day money-back guarantee

We want you to buy WarnDesk with complete confidence. Every paid plan comes with a 3-day money-back guarantee: if WarnDesk is not right for you, request a refund within 3 days of your payment being confirmed and we will refund you 100% of what you paid for that subscription term — no hidden conditions.

This policy explains who is eligible, how to request a refund, and how refunds are processed. It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy.

2.Who is eligible

• The guarantee applies to any paid WarnDesk plan (Single, Starter, Professional, Pro, Enterprise and Custom).
• You must request the refund within 3 (three) calendar days of the date your payment is confirmed and your subscription is activated.
• The request must come from the account administrator, using the email address on the WarnDesk account, or an authorised representative of the Company.

Free trials are not charged, so there is nothing to refund for a trial. If you do not upgrade, a trial simply expires on its own.

3.How to request a refund

Requesting a refund is simple:

• Email support@warndesk.com from your account email within the 3-day window, or open a support ticket from your dashboard.
• Include your company name and your order/invoice number (for example WD-2026-000123) so we can locate the payment.
• A short reason is welcome so we can keep improving, but it is not required to receive your refund.

We will acknowledge your request and confirm the refund. There is no need to “return” anything physical — simply stop using the Service; you may also uninstall the WarnDesk agent from your devices at any time.

4.How refunds are processed

• Approved refunds are for 100% of the amount you paid for the current subscription term.
• Refunds are issued using the same method and to the same account you paid from (for example, a return bank transfer to the account that sent the payment).
• We process approved refunds promptly, typically within 5–10 business days; the exact time it reaches you depends on your bank.
• Once a refund is issued, the related subscription is cancelled and monitoring stops for the affected devices.

5.What is not covered

• Requests made after the 3-day window has passed (except where a refund is required by applicable law).
• Free trials (nothing is charged for them).
• Renewals of a term you have already used beyond the guarantee period — the guarantee applies to your initial purchase of a term.
• Cases of clear abuse of the guarantee, fraud, chargeback abuse, or breach of our Terms & Conditions.

Nothing in this policy limits any statutory rights you may have under the laws that apply to you.

6.Cancellations & renewals

WarnDesk subscriptions do not auto-charge a card. A term runs for the period you paid for and then expires unless you choose to renew, so you are always in control. You can stop using the Service at any time, and you can uninstall the agent from your devices whenever you wish.

7.Payments & fraud protection

For your protection, please remember how WarnDesk handles money and communication:

• A payment is only valid when transferred to the exact bank account details shown on your WarnDesk checkout / payment page. That is the only account we accept payment to. Do not pay any other account, link or person.
• WarnDesk handles all billing and refunds directly. Our only official email addresses are info@warndesk.com and support@warndesk.com, and our only official website is warndesk.com.
• We will never request payment, confirm a payment, change bank details or issue a “refund” through any other email, phone number, messaging app or person. Anything that does not match your checkout page and our official emails is not from WarnDesk — please report it to support@warndesk.com.

8.Changes to this policy

We may update this Refund & Return Policy from time to time. The version in force at the time of your purchase applies to that purchase. Material changes will be posted on this page with a new “last updated” date.

9.Contact us

Questions about a refund or this policy? Email support@warndesk.com or info@warndesk.com and our team will be glad to help.